Refund / Cancellation Policy

1. Refund Policy

1.1 Refund Eligibility: Refunds are subject to the type of course or product you have purchased and the timing of your refund request. Refund eligibility is as follows:

a) Self-Paced Courses: For self-paced courses, you may request a refund within [X] days from the date of purchase. After this period, no refunds will be provided.

b) Live Instructor-Led Courses: Refund requests for live instructor-led courses must be made at least [Y] days before the course start date. After this deadline, no refunds will be provided.

1.2 Requesting a Refund: To request a refund, please contact our support team at [Support Email]. Include your name, the course/product name, and the reason for your refund request. We will review your request within [Z] business days.

1.3 Refund Process: If your refund request is approved, the refund will be processed via the same payment method used for the original purchase. Please allow [A] business days for the refund to appear in your account.

1.4 Non-Refundable Items: Certain items, such as course materials or digital downloads, may not be eligible for a refund. This will be clearly stated at the time of purchase.

2. Cancellation Policy

2.1 Course Cancellations: We reserve the right to cancel courses due to insufficient enrollment, instructor unavailability, or other unforeseen circumstances. If we cancel a course, you will receive a full refund of the course fee.

2.2 Participant Cancellations: If you wish to cancel your enrollment in a course, you must notify us at least [B] days before the course start date to be eligible for a refund. After this deadline, no refunds will be provided.

3. Course Transfers

3.1 Transferring to Another Course: In some cases, you may be able to transfer your enrollment to another course offered by [Your Company]. Transfer eligibility and any associated fees will be determined on a case-by-case basis.

4. Contact Information

If you have questions or need assistance with refunds or cancellations, please contact our support team at [Support Email].

5. Changes to this Policy

We reserve the right to update this Refund/Cancellation Policy at any time. The most current version will be posted on the Website. Your continued use of the Website and its services following any changes to this Policy constitutes acceptance of those changes.

By making a purchase or enrolling in a course on the Website, you acknowledge that you have read, understood, and agreed to this Refund/Cancellation Policy.

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